Q. How can I contact you?
A. If you have a query, please get in touch by visiting our Contact Us page.
Here at Onceborn we love to chat!! Please send us your thoughts and feelings about our website, our product range, our service, the weather.. and especially your babies!!

Q. I would like to collect my order from your premises if that is possible?
A. Yes it is possible to collect but please email or phone first to make arrangements for a suitable time.

Q. I would like to make some purchases on your website. Could you tell me first what the sizes small, medium and large are approximate to in eg. 10, 12, 14 etc.
A. Please visit our Sizing Information page which will explain it all.

Q. What do you do with my personal information?
A. Please visit our Privacy and Security Notice page which will explain it all.

Q. What payment options do you offer?
A. We accept Visa, MasterCard, Visa Debit, Laser and Paypal through a secure shopping cart. We can also arrange for you to pay via Cheque or Postal Order. Please email us prior to purchase to make arrangements for these options.

Q. How do I place an order?
A. We take orders directly through this website. Browse our online store any time day or night and add the items you would like to order to your shopping cart. When you are finished, click Checkout to check your order and provide the necessary payment and delivery details. You can also phone up between normal hours and we can take your order over the phone.

Q. I need help with my order - what should I do?
A. If you are having problems please email us or phone our customer service hotline!

Q. How secure is my Credit Card information with Onceborn?
A. Please visit our Privacy and Security Notice page which will explain it all. If you are uncomfortable giving your credit card over the Internet you can use cheques or postal orders. Please email, phone or post your order to us. Where payment is made by cheque or postal order goods will be dispatched usually within 7 days, once the cheque has been cleared.

Q. What are the rates for Shipping?
A. Please visit our Shipping page for our rates.

Q. How long will it be before I receive my goods?
A. Customers in Ireland should receive their parcel within 1-3 working days depending on the shipping method chosen at the checkout.

Q. What if I change my mind when the parcel arrives.
A. Please visit our Returns Policy page.